Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Business Consulting

 

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Social Media Research

The Duke Group offers social media benchmarking and shopper assessment.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Lifetime Value Analysis

The Duke Group analyzes your data to identify your most valuable customers.

Mystery Shopping

The Duke Group uses unbiased third-party shoppers to gather actionable data for you.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.